Shipping policy

SHIPPING POLICY

Last updated: August 2026

This Shipping Policy explains how orders placed through The Form Co. are processed, dispatched and delivered.

  1. WHERE WE DELIVER

We currently deliver to valid postal addresses within the United Kingdom.

We do not currently offer international delivery. Delivery availability will be confirmed at checkout.

  1. ORDER FULFILMENT

Orders are fulfilled on our behalf by:

Cloud9 Fulfilment
Unit 3-4, Parkway Link
Kettlebridge Road
Sheffield
S9 3AJ
United Kingdom

Cloud9 Fulfilment acts solely as our fulfilment provider. Your contract remains with Skyrme Global Ltd, trading as The Form Co.

  1. ORDER PROCESSING

Orders are normally processed and dispatched within 1 to 2 working days after your order has been confirmed.

Orders are processed Monday to Friday, excluding UK public holidays. Orders placed during weekends or public holidays will be processed from the next working day.

During product launches, promotional periods or other periods of unusually high demand, processing may take longer. We will contact you if there is likely to be a significant delay.

  1. DELIVERY OPTIONS AND CHARGES

We currently offer the following Royal Mail delivery options:

Royal Mail Tracked 48
Price: £3.75
Delivery aim: Two to three working days after dispatch.

Royal Mail Tracked 24
Price: £4.50
Delivery aim: The next working day after dispatch.

All delivery charges are displayed in GBP and include VAT where applicable.

Delivery times are calculated from the date of dispatch, not the date on which the order is placed.

Royal Mail Tracked 24 and Tracked 48 are delivery aims and are not guaranteed delivery services. Some postcodes and locations may take longer.

  1. TRACKING YOUR ORDER

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please ensure that your email address, telephone number and delivery address are accurate when placing your order.

Tracking updates are provided by Royal Mail and may not appear immediately after dispatch.

  1. DELIVERY DELAYS

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

• Royal Mail network delays
• Severe weather
• Public holidays
• Industrial action
• Incorrect or incomplete delivery information
• Other events affecting transport or fulfilment services

If your order has not arrived within the expected timeframe, please check your Royal Mail tracking information first.

If your order remains undelivered seven working days after the expected delivery date, please contact hello@theformco.uk with your order number. We will make the appropriate enquiries with Royal Mail on your behalf.

Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and no later than 30 days after your order is confirmed.

  1. INCORRECT DELIVERY INFORMATION

You are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact hello@theformco.uk as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfilment or has been dispatched.

If an order is returned to us because the address was incorrect, incomplete or inaccessible, we will contact you to discuss redelivery and any applicable additional delivery charges.

  1. MISSED OR UNSUCCESSFUL DELIVERY

If Royal Mail is unable to complete delivery, it may:

• Attempt redelivery
• Leave the parcel with a neighbour
• Deliver the parcel to a nominated safe place
• Hold the parcel at a local delivery office or collection point

Please follow the instructions shown in your Royal Mail tracking information or delivery notification.

  1. LOST ORDERS

If Royal Mail confirms that your parcel has been lost, or if it remains undelivered following an investigation, we will offer an appropriate replacement or refund at no additional cost to you.

As the sender, The Form Co. will manage any claim with Royal Mail.

  1. DAMAGED ORDERS

If your order arrives damaged, please contact hello@theformco.uk within 48 hours of delivery.

Please include:

• Your order number
• A description of the damage
• Clear photographs of the product and external packaging

We will arrange a replacement or refund where appropriate. Your statutory rights remain unaffected.

  1. RISK

Products remain our responsibility until they have been delivered into your physical possession or the possession of a person identified by you to receive them.

  1. CONTACT US

For shipping, tracking or delivery enquiries, please contact:

hello@theformco.uk

We aim to respond to enquiries within two business days.