Refund policy
REFUND POLICY
Last updated: August 2026
We want you to be completely satisfied with your purchase from The Form Co.
Please read this policy carefully before placing an order.
YOUR RIGHT TO CANCEL
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
To cancel, please notify us within 14 days of receipt by emailing hello@theformco.uk and including:
• Your order number
• The subject line "Cancellation Request"
HYGIENE EXCEPTION – OPENED PRODUCTS
For hygiene and health protection reasons, we cannot accept returns of products where:
• The seal has been broken
• The pouch or packaging has been opened
• The product has been used
This exception is permitted under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.
If you are unsure whether a product is suitable for you, please contact us before opening it.
HOW TO RETURN A PRODUCT
If your product is eligible for return:
1. 2. 3. Email hello@theformco.uk within 14 days of receiving your order.
Include your order number and reason for return.
Return the product within 14 days of notifying us.
Returns should be sent to:
The Form Co.
Cloud9 Fulfilment
Unit 3-4, Parkway Link
Kettlebridge Road
Sheffield
S9 3AJ
United Kingdom
Customers are responsible for return shipping costs unless the product is faulty, damaged or supplied incorrectly.
We recommend using a tracked delivery service as we cannot be responsible for returns lost in transit.
REFUNDS
Once returned goods are received and inspected, we will process any eligible refund within 14 days.
Refunds will be issued to the original payment method used for purchase.
We reserve the right to reduce a refund where the value of the goods has been diminished due to handling beyond what is reasonably necessary to inspect them.
Where you exercise your statutory cancellation rights, we will also refund the standard delivery charge paid with your order.
Premium or expedited delivery charges are non-refundable.
SUBSCRIPTION ORDERS
If you purchase products through a subscription service, you may cancel future deliveries at any time through your account or by contacting hello@theformco.uk.
Cancellation of a subscription does not affect orders already processed or dispatched.
The statutory 14-day cancellation period applies separately to each shipment received under a subscription.
DAMAGED, FAULTY OR INCORRECT PRODUCTS
If your order arrives damaged, faulty or incorrect, please contact hello@theformco.uk within 48 hours of delivery.
Please include:
• Your order number
• A description of the issue
• Photographs where applicable
We will arrange either:
• A replacement product
• A full refund at no additional cost to you.
Your statutory rights remain unaffected.
NON-RETURNABLE ITEMS
We cannot accept returns for:
• Opened products
• Products with broken seals
• Products returned outside the cancellation period without prior agreement
• Products not returned in their original packaging
ALTERNATIVE DISPUTE RESOLUTION
If you are dissatisfied with how your complaint has been handled, you may be entitled to use an Alternative Dispute Resolution (ADR) service.
ADR provides an alternative to court proceedings for resolving disputes.
While we are not currently required to participate in a specific ADR scheme, information on ADR services is available through: citizensadvice.org.uk or your local Trading Standards office.
YOUR STATUTORY RIGHTS
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
CONTACT US
For any returns, refunds or order enquiries, please contact:
hello@theformco.uk
We aim to respond to all enquiries within two business days.